Business as in all the relationships of our life. Listening is crucial to really understand what our interlocutor expects and wants from us. And it is by listening to the voice of customers that companies can understan what needs to be improving. Start-up founded by three Italians with the aim of analyzing the VoC (Voice of the Customer). That is the opinions left by customers during the many interactions with brands. Systematically probing their feedback. Both public ones takes care of this. For example. Comments on social networks and reviews, as well as private ones. Such as surveys or customer care satisfaction. A solution that, in the era of Customer Experience and data-driven marketing. Was immediately apprecia by many big retailers, giants such as Philips. The first important customer of the start-up for which 2.5 million reviews are now analyze in a year.
20 million euros to grow in the world
Born in 2013 in the Netherlands from France Phone Number an intuition of three young Italians, Riccardo Osti (CEO), Giovanni Gaglione (CTO) and Michele Ruini (COO) , Wonderflow received the first round of funding in 2015 and then it never stopped. Today it has about 70 employees (half women) in Amsterdam, Trento, Milan , an office in the USA that is about to open and an ambitious growth plan. The acceleration is due to a substantial loan of 20 million dollars received in June, confirming the great confidence of the financial market in the future of this young technological company: it develops the software that collects and analyzes various data sources , and does so in a very accurate thanks to the use ofartificial intelligence and Natural Language Processing (NLP) models created specifically for large companies. With AI, in essence, the human ability to interpret texts is simulate.
Allows the sending of promotional material, carrying out market research or commercial communications with automated and traditional contact methods of the Joint Controllers on behalf of third parties (without communicating data to them) belonging to the manufacturing branch, of services (in particular ICT ) and trade.Wonderflow has not only developed software solutions for the unified analysis of all types of customer feedback, but also makes this information available to managers, who can make decisions about their products, looking to the future.