“Hi how can I help you?” , here is a phrase that we read more and more often when we are looking for information on the net. Speaking are chatbots, computer programs that use artificial intelligence. To understand users’ language and learn to answer their questions. From the simplest formulated with keywords to the most complex on specific problems. And with AI algorithms constantly evolving and messaging apps on the rise. It is to be expected that chatbots will draw a new customer service model that aligns with the expectations of digital customers.
What are the benefits of chatbots?
Chatbots represent the evolution of the so-called personal digital UAE Phone Number assistants. The personal digital assistants that for twenty years have been helping users with “rich” interactions managed by a bot. The word “bot”, short for robot, indicates a program that uses the same communication systems for machines as human beings. Their birth is due to the English mathematician Alan Mathison Turing. Who speaks for the first time of artificial intelligence and robots that take the place of man back in 1954. Bots are therefore not new. Today, the technology behind bots is that which allows the machine to interpret spoken language, the so-called natural language, combined with artificial intelligence and self-learning algorithms. The latter allows the system to learn from past experiences, evolve and improve its accuracy in providing answers or services independently.
Over the past decade, bots have begun to make themselves known to the public. Famous is IBM Watson, but Big Blue is not the only one to have invested in the technology in question. Clippy, the Office 97 interactive paperclip was one of the first examples of bots in the form of a digital assistant, however rather intrusive, that now proliferate: Siri (Apple), Cortana (Microsoft), Google Now, Alexa (Amazon) … they are all software which, thanks to the ability to know how to interpret natural language, improve the lives of users. Digital assistants are able to interpret voice commands and in this they differ from chatbots which, on the other hand, respond to text input.