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A service agent is increasingly taking on the role of consultant: an individual who can provide professional and expert advice. Can you conclude that the  Ghana Phone Number quality of customer service will increase in the coming years? We believe that the quality through automation processes has increased enormously over the past twenty years. It is easier and more affordable than ever to make customer service available at all times.

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Due to automation processes, fewer mistakes will when answering questions. Because more complex matters are no longer obscure with simple and repetitive questions, the customer service agent will be able to give his undivided attention to the more complex questions. The quality will also improve due to new technology in the field of speech analysis. For example, a customer calls and asks.

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ment arrangement. Because the conversation is analyzed in real time , a pop-up appears in the screen at the customer service agent where the various payment arrangements are explained. As a result, the customer service agent does not have to investigate first, but can help the customer immediately. These new technologies contribute to greater customer and employee satisfaction and thus to the overall quality.

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